• Develop a plan to give value to the organisation and satisfy requirements of Accreditation Bodies.
• Plan to audit linked processes to explore synergies and “internal customer” issues.
• Audit plans should be developed with the auditee if possible.
• Available documented information should be reviewed before the audit to aid time allocation and understand sampling.
• Checklists can improve the quality of audits but understand how they can and design them to promote the quality of audits (Please, see ISO 9001 Auditing Practicing Group Guidance on: Checklist).
• Use the outcome of Stage 1 audit to plan the stage 2. It is strongly recommended to conduct Stage 1 audit at the client’s premises.
• Based on the outcome of Stage 1 or previous audits allocate more time to processes and/or areas with “higher risk”.
• Develop the plan around the processes – not the clauses of the standard.
• Linked processes are best planned to be audited together and by the same auditor so that the linkages and interdependencies can be explored in the audit.
• Arrange an interview with Top Management straight after opening meeting for evaluation of context of the organization, strategic direction, understanding of relevant interested parties and leadership.
• Conduct the audit of “internal audit” last.
• Consider whether aspects of a system where there is no standalone process can be audited as part of observation or interviews with auditees. If this approach is used, it is good policy to include, on the audit plan, a statement such as “The conformity to all relevant requirements of ISO 9001 will be verified during the audit of related processes”.
Workers may be exposed to hazards that put them at risk of infection. Even those who aren’t directly at risk from exposure may face new health and safety risks, such as the psychological impact of being isolated whilst working from home.
Every organization, large or small can act to assess, control and mitigate the risk from biological hazards such as COVID-19.
ISO 45001 Occupational Health and Safety Management System is designed to reduce the risks of work-related ill-health (and injury) and to provide safe and healthy work environments. It provides good practice in health and safety risk management, which, if implemented correctly, will help organizations protect their workers.
Almost every company has an orientation program, which can be formal or informal. This is usually a one-time process for new employees and is usually conducted in your first week on the job. Typically conducted by the human resources department, an orientation program seeks to educate you on a wide range of topics, including:
Orientation is usually part of a larger process called onboarding, a series of department-related training sessions that occur over an extended time. This process is specifically designed to quickly enable you to perform your role well. It typically starts immediately after you are hired and continues until you can work independently.
The leaders of a department prepare the onboarding program to focus on achieving the department’s goals and connecting them with the company’s objectives. Onboarding usually addresses these items:
3. Technical skills development
Technical skills training is a basic component of employee education because it is a primary way for you to develop the skills you need in your role. Employees who are already competent in their jobs can undergo further training to gain new skills and stay current with the latest technologies and processes.
Some examples of technical skills that you can learn through this form of training include:
4. Soft skills development
Employer will want to their employee to behave professionally and function well as part of a team. Soft skills refer to personality traits that enable to communicate and work cooperatively with co-workers and customers. These skills are useful for both new and old employees, and they play a vital role in building a respectful, collaborative and efficient culture within a company.
Examples of topics covered in soft skills training programs include:
5. Products and services training
Products and services training may be a part of your onboarding program or a way for you to get reacquainted with your company’s offerings. Your employer may also use this training when they introduce new campaigns. This type of training provides information on different aspects of a product or service, such as:
6. Quality training
Quality training commonly occurs in production-focused companies. This method trains you to ensure that all products meet certain quality standards, which may be imposed by the company, industry or third parties. In some cases, employees who complete a quality training program will receive certification.
Quality training covers topics such as:
7. Safety training
Safety training protects you from work-related injuries, and it is especially important for companies that use toxic chemicals or other hazardous materials. This type of training also includes fire drills, evacuation plans and workplace violence procedures.
Examples of topics discussed in a safety training program include:
8. Team training
The purpose of team training is to enable the members of a team to build stronger relationships with one another and work together cohesively. It empowers you to improve your decision-making, problem-solving and team-development processes to achieve better results for your organization.
Team training typically occurs following the restructuring of a company, merger or acquisition. In these situations, many employees will be working together for the first time, making team training an essential process.
Some of the topics that employers discuss in team training include:
Regardless of the type of workplace training you undergo, it is important to view the program as an opportunity for growth within the company. Do your best to take diligent notes, ask questions and contribute as needed. With an open mind and eagerness to learn, you may develop new key skills during your workplace training program.
Copyright© 2023 - QA Assessor. All rights reserved.