Hard Facility Management

As per ISO 41001:2018 the Scope of Hard Facility Management covers:

• Hard Facility Management covers the entire space & infrastructure. This refers to the physical built environment with focus on (work-) space and (building-) infrastructure (such as planning, design, workplace, construction, lease, occupancy, maintenance and furniture).
• Hard facility management relates to the physical part of the building and cannot be removed. These are 'the essentials', and ensure the safety and well-being of staff.
• Majority of hard services are required by law and include provisions such as:
• Heating
• Lighting
• Plumbing
• Fire safety systems
• Air conditioning
• Preventative building maintenance or building improvements
• Electro-mechanical maintenance

Soft Facility Management

As per ISO 41001:2018 the Scope of Soft Facility Management covers:

• Soft Facility Management covers the people & organization. This is related to work psychology and occupational physiology (such as catering, cleaning, Information Communication Technology, Human Resource, accounting, marketing, hospitality)
• Soft Facility Management are services that are directly used by the staff and can make the workplace more safe or delightful. They are usually not compulsory and can be removed or added at any time.

A few examples of soft services are:

• Building security
• Cleaning
• Aesthetics (decor or landscaping, etc.)
• Mail management
• Catering
• Office moves/ relocation
• Office etiquette/ decorum